I. Warranty Period
Global Standard: The warranty period depends on your location (this warranty applies only to the country information provided when placing the order):
One year for all regions except Europe; Two years for Europe.
Warranty period is calculated from the time the package is delivered.
II. Warranty Coverage
Covers failures caused by non-human factors, including most battery-operated products. However, the following situations are excluded:
- Improper use, rough handling, unauthorized repairs, etc.
- Normal wear and tear, including parts that may wear down over time (e.g., batteries, breast pump accessories), accidental damage, and misuse.
- Products purchased through unofficial channels.
- Inability to provide valid proof of purchase.
- Second-hand products, freebies, and out-of-warranty items.
III. Warranty Process
Keep your proof of purchase, provide photos or videos of the issue, and contact . We will offer one of the following solutions:
- Send you a replacement of the same model.
- Exchange for another product of equal value.
- Full or partial refund based on the situation.
IV. About Refunds
If you’re looking for detailed information on refunds, please visit .
Global No.1 Wearable Breast Pump Brand*
*According to Grand View Research’s Wearable Breast Pump Market Analysis and Segment Forecasts to 2030 (2024), Momcozy ranked No.1 globally in the Wearable Breast Pump category based on total market share in 2024. Rankings are based on the methodology and market definition used in the report.